Privacy Policy

Last Updated: April 2024

1. Introduction

Welcome to Opygen. Opygen ("we," "us," or "our") is a SaaS CRM built specifically for cleaning businesses. This Privacy Policy explains how we collect, use, and protect your information when you use our platform at opygen.com. By using Opygen, you agree to the collection and use of information in accordance with this policy. This policy applies to Super Admins, Business Owners, and Staff members.

2. Information We Collect

Account Information

When you register for Opygen, we collect personal information such as your name, email address, business name, phone number, and physical address.

Client Data

As part of the service, Business Owners and Staff may enter data about their own clients, including names, service addresses, booking history, and job notes. You are responsible for ensuring you have the right to provide this data to us.

Payment Information

Payments are processed through Stripe. We do not store your raw credit card data on our servers. Stripe's use of your personal information is governed by their Privacy Policy.

Usage Data

We automatically collect information about how you interact with our platform, such as IP addresses, browser types, page views, and activity logs.

3. How We Use Your Information

To provide, maintain, and improve the Opygen CRM platform.
To facilitate online bookings, send automatic email confirmations, and generate invoice PDFs.
To manage your subscription, process payments via Stripe, and handle billing inquiries.
To ensure platform security, prevent fraud, and maintain activity logs.

4. How We Share Your Information

We do not sell your personal data. We only share information with third-party service providers that help us operate Opygen:

Stripe: For payment processing and subscription management.
AWS: For secure cloud hosting and data storage.
Email Service Provider: For sending transactional emails like booking confirmations and invoices.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the service. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. User Rights

You have the right to access, update, or delete the personal information we have on you. Whenever made possible, you can update your personal information directly within your account settings section. If you are unable to perform these actions yourself, please contact us at legal@opygen.com.

7. Cookies

We use cookies to track activity on our platform and hold certain information to improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Security

The security of your data is important to us. We use industry-standard encryption (TLS) for data in transit and AES-256 for data at rest. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Children's Privacy

Opygen is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@opygen.com.